Rehire Client Support Associate

Jackson Hewitt Inc.; Cumberland (MD); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Competitive salary

Flexible schedule

Employee discounts

Signing bonus

Training & development

Low-cost benefits (healthcare, dental & vision)

401k with Company Match

Job summary

Jackson Hewitt Inc. in Cumberland, Maryland is seeking a Seasonal Client Support Associate to provide exceptional client experiences in a supportive environment. You will actively engage with clients, confirming appointments and distributing marketing materials while ensuring they feel valued during wait times.

The role welcomes all backgrounds, offering both full-time and part-time positions. Candidates should have strong communication skills and a willingness to learn in a customer-focused role. Explore this rewarding opportunity and apply now!

Qualifications

• Excellent communication skills for client interactions.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged.

Skills

Strong interpersonal and communication skills

Experience in a fast-paced retail environment

Basic computer proficiency and troubleshooting

Customer service or sales experience

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Signing bonus
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to apply!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!