Rehire Client Support Associate

Jackson Hewitt - FNY; Hugo (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule options

Work Lotto

Unlimited Teladoc sessions

Free identity theft protection

Tax preparation training

Referral bonuses

Medical & Prescription benefits

401k with Company Match

Job summary

Jackson Hewitt - FNY is hiring a Seasonal Client Support Associate to provide exceptional client experiences and support. This role involves engaging clients, confirming appointments, and distributing marketing materials.

We welcome applicants from varied backgrounds, offering both full-time and part-time positions with flexible schedules. Enhance your skills in a supportive environment, with opportunities for advancement and various employee benefits.

Qualifications

• Strong interpersonal and communication skills are fundamental for this role.
• Having experience in a fast-paced retail environment is beneficial.
• Basic computer skills and the ability to troubleshoot are necessary.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials to clients.

Skills

Interpersonal and communication skills

Experience in fast-paced retail

Basic computer proficiency and troubleshooting

Customer service or sales experience

Willingness to learn

Job description

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. No matter your work background or experience level, we welcome you to apply!

What you need

• Strong interpersonal and communication skills
• Experience in a fast‑paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer‑focused role
• Full‑time and part‑time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)

Benefits

• Signing bonus
• Flexible schedule options
• Work Lotto (Win money for logged shifts)
• Unlimited Teladoc sessions for you and your household
• Free identity theft protection
• Tax preparation training and PTIN registration reimbursement
• Referral bonuses
• Free continuing tax education
• Opportunities for advancement
• Employee referral program
• Medical & prescription benefit option (eligible after 1,560 hours)
• 401k with Company Match (eligible after 1,000 hours)

Working at Jackson Hewitt

Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we’re not only committed to providing a better tax experience for the hardest‑working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance.

Taxes are fun (really!)

At Jackson Hewitt, we’re proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on‑the‑job mentorships too, and we’re always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession‑proof life skill now.

PTIN Certification: Yes

Employment Information

The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.