Rehire Client Support Associate

Jackson Hewitt; Town of Florida (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Advancement opportunities

Signing bonus

Teladoc

Identity theft protection

Tax training reimbursement

Referral bonuses

Tax education

Employee referral program

Medical plan

401k match

Job summary

Jackson Hewitt Seasonal Client Support Associate is a front‑line role at our offices, delivering friendly service to clients as they visit. You will confirm appointments, answer questions, and help ensure a positive experience while clients wait.

Ideal candidates bring strong communication, experience in a fast‑paced retail setting, basic computer skills, and a willingness to learn in a customer‑focused environment. Both full‑time and part‑time options are available with flexible scheduling.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.
• Full-time and part-time positions are available.
• Flexible schedule options.

Responsibilities

• Act as the primary point of contact for clients during visits, confirming appointments, providing information, handling client inquiries, and ensuring a positive experience.
• Support sales and marketing initiatives by distributing materials and maintaining client engagement during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service

Willingness to learn

Schedule flexibility

Job description

Seasonal Client Support Associate

We are looking for someone who thrives in a welcoming, customer service‑oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then join our team as a friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

Responsibilities

Act as the primary point of contact for clients during visits, confirming appointments, providing information, handling client inquiries, and ensuring a positive experience. Support sales and marketing initiatives by distributing materials and maintaining client engagement during wait times.

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast‑paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer‑focused role
• Full‑time and part‑time positions are available
• Flexible schedule options

Benefits

• Opportunity for advancement
• Signing bonus
• Work lotto (win money for logged shifts)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities for qualifying candidates
• Free continuing tax education
• Employee referral program
• Medical & prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with company match (eligible to participate after working the first 1,000 hours)

Equal Opportunity Employer

The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.