Client Service Associate

jackson-hewitt-careers; Tempe (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within;–

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt in Tempe, AZ is seeking a Client Service Associate to greet clients, confirm appointments, and provide essential support in our offices. You will engage with clients, distribute marketing materials, and help ensure a positive experience while wait times are managed.

The role emphasizes excellent communication and relationship-building, with bilingual Spanish preferred, and opportunities for advancement within tax preparation training and continuing education.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Experience in fast-paced retail helps with client interactions.
• Basic computer skills for scheduling and outreach.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide essential support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Excellent communication skills

Strong interpersonal skills

Experience in a fast-paced retail env

Basic computer proficiency

Willingness to learn and grow

Job description

Benefits:

• Company parties
• Flexible schedule
• Opportunity for advancement

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Bilingual (Spanish is preferred).

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!