Future Opening: Rehire Client Support Associate

Jackson Hewitt - Headquarters; Philadelphia (Philadelphia County); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Full-time & part-time

Flexible schedule

Work Lotto

Healthcare benefits

Teladoc access

Identity protection

Corporate discounts

Tax training reimbursement

Referral bonuses

Tax education

Career advancement

Employee referrals

Medical & prescription benefits

401k match

Job summary

Jackson Hewitt - Headquarters is seeking a Seasonal Client Support Associate to be the friendly face for clients visiting our offices and to provide essential support and a positive experience.

In this role you will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. We welcome applicants with any work background and offer flexible scheduling and growth opportunities.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and confirm appointments.
• Follow up with past and potential clients and distribute marketing materials.
• Keep clients engaged during wait times and provide essential support.

Skills

Interpersonal skills

Communication skills

Customer service

Problem solving

Basic computer skills

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Signing bonus
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)

If you're looking for a rewarding opportunity to learn new skills and make an impact,