Rehabilitation Front Desk & Scheduling Clerk

Louisiana Orthopaedic Specialists; Scott (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Louisiana Orthopaedic Specialists is seeking a Rehabilitation Front Office Assistant to support scheduling, billing, and patient intake in a busy outpatient clinic.

You will communicate with patients, collect demographics and insurance data, handle payments, and coordinate with therapists to ensure timely care. The role requires attention to confidentiality and accurate documentation in EMR.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• One year of experience in outpatient rehabilitation preferred.
• Knowledge of computer systems and EMR software.
• Knowledge of phone systems and rehabilitation terminology and insurance rules.
• Skill in effectively communicating with patients and staff and documenting work accurately.

Responsibilities

• Schedule patient appointments and confirm future visits; handle phone confirmations.
• Explain visit costs and patient benefits to patients.
• Collect patient payments and batch end-of-day totals.
• Coordinate with rehabilitation staff/therapists for referrals and scheduling needs.
• Verify patient demographics and insurance information; scan intake packets into EMR.
• Assist Front Office Supervisor on special projects.
• Answer department phone calls and check faxes.
• Maintain goals for quality patient care and patient satisfaction.
• Manage patient cancellations per protocol, including wait-list scheduling.
• Assist in creating new patient charts and processing ABN/DME documents.
• Schedule progress notes due and ensure confidentiality.

Skills

Patient communication

Staff communication

Documentation accuracy

EMR proficiency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

EMR software

Phone systems

Rehabilitation terminology

Job description

Louisiana Orthopaedic Specialists is seeking a Rehabilitation Front Office Assistant to support scheduling, billing, and patient intake in a busy outpatient clinic.

You will communicate with patients, collect demographics and insurance data, handle payments, and coordinate with therapists to ensure timely care. The role requires attention to confidentiality and accurate documentation in EMR.