Clinic Front Desk Lead: Optimize Patient Flow & Operations

Bienville Orthopaedic Specialists LLC; Mississippi; On-site; USD 32,000 - 46,000; Full time

Job summary

Bienville Orthopaedic Specialists LLC is seeking a Front Desk Supervisor to oversee schedules and daily tasks of Front Desk Receptionists, coordinate patient flow, and serve as the on-site contact for physicians. The role includes collaboration with clinical teams to manage wait times and delays, addressing patient concerns, and ensuring accurate data entry and reporting.

The position requires a high school diploma and preferred prior supervisory experience.

Qualifications

• High school diploma or 1-3 years’ Medical Office Administration.
• Prior supervisory experience highly preferred.

Responsibilities

• Oversees schedules and daily work assignments of the Front Desk Receptionists assigned to clinic.
• Oversees and coordinates patient flow and routine clinic operations to ensure smooth service.
• Acts as on-site point of contact for Physicians and checks with Clinical Teams to evaluate wait times and assist with delays.
• Coordinates IT issues and troubleshooting with the Help Desk; places work orders for maintenance as needed.
• Assists Front Desk staff with check-in/check-out during busy times and monitors supplies for clinic.

Skills

Supervisory experience

Customer service

Data entry

Communication

Education

High school diploma

Medical Office Admin experience

Tools

EHR systems

Job description

Bienville Orthopaedic Specialists LLC is seeking a Front Desk Supervisor to oversee schedules and daily tasks of Front Desk Receptionists, coordinate patient flow, and serve as the on-site contact for physicians. The role includes collaboration with clinical teams to manage wait times and delays, addressing patient concerns, and ensuring accurate data entry and reporting.

The position requires a high school diploma and preferred prior supervisory experience.