Associate-Rehabilitation Clinical Support-PRN

IU Health; Muncie (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

IU Health in Muncie is seeking a PRN Front Desk/Medical Office Clerk to support busy clinic operations. You will greet patients, answer calls, schedule appointments, and help maintain accurate registrations and insurance information.

The role requires basic MS Office skills and a friendly, professional demeanor. Prior experience in a medical office or customer service is preferred, with emphasis on confidentiality and teamwork.

Qualifications

• High School Diploma or GED is required.
• 0–3 years in Customer Service or Medical office settings preferred.
• Basic MS Office (Word, Excel, PowerPoint, Teams) proficiency expected.

Responsibilities

• Greet patients and visitors in a professional, courteous manner; answer and direct calls.
• Schedule, reschedule, and coordinate patient appointments.
• Facilitate efficient patient flow throughout the department.
• Register patients accurately and maintain demographic/financial records.
• Obtain and verify insurance information and eligibility.

Skills

Customer service

Medical office experience

Communication

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Schedule

*PRN*

Work Location

3300 West Community Drive

Primary Responsibilities

• Greet patients and visitors in a professional, courteous, and customer-focused manner.Answer, screen, and direct incoming telephone calls appropriately.
• Schedule, reschedule, and coordinate new and recurring patient appointments.
• Facilitate efficient patient flow throughout the department.
• Perform accurate patient registration and maintain demographic and financial records.
• Obtain and verify insurance information, including eligibility, benefits, and coordination of benefits.
• Secure and process prior authorizations as required.
• Communicate with insurance carriers, payers, and patients to obtain and verify financial information.
• Assist with the timely and accurate resolution of patient account issues.
• Serve as a liaison between patients, rehabilitation staff, physicians, and other healthcare professionals.
• Provide administrative support to ensure smooth daily clinic operations.
• Maintain confidentiality of patient information in accordance with organizational policies and applicable regulations.
• Participate in departmental performance improvement initiatives and operational activities.
• Order, distribute, and maintain appropriate inventory of department supplies.
• Monitor and support adherence to departmental productivity, quality, and customer service standards.
• Participate in required training related to department equipment, infection prevention, regulatory compliance, organizational safety, and fire safety.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED is required.

Preferred Qualifications

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).