Associate-Rehabilitation Clinical Support-PRN

Indiana University Health; Indiana; On-site; USD 19,000 - 26,000; Part time

Job summary

Indiana University Health is seeking a PRN Front Desk/Patient Services Representative to greet patients, schedule appointments, and register patients at the 3300 West Community Drive site. This on-site role supports department operations and coordinates with clinicians and insurance providers.

The position requires a High School Diploma or GED and offers flexibility with a 12–16 hour weekly schedule, Monday–Friday.

Qualifications

• High school diploma or GED required.
• 0-3 years of customer service or medical office experience preferred.
• Basic proficiency with MS Office apps (Word, Excel, PowerPoint).

Responsibilities

• Greet patients and visitors in a professional, courteous, and customer-focused manner.
• Answer, screen, and direct incoming telephone calls appropriately.
• Schedule, reschedule, and coordinate new and recurring patient appointments.
• Facilitate efficient patient flow throughout the department.
• Perform accurate patient registration and maintain demographic and financial records.
• Obtain and verify insurance information, including eligibility, benefits, and coordination of benefits.
• Secure and process prior authorizations as required.
• Communicate with insurance carriers, payers, and patients to obtain and verify financial information.
• Assist with the timely and accurate resolution of patient account issues.
• Serve as a liaison between patients, rehabilitation staff, physicians, and other healthcare professionals.
• Provide administrative support to ensure smooth daily clinic operations.
• Maintain confidentiality of patient information in accordance with policies and regulations.
• Participate in departmental performance improvement initiatives and operational activities.
• Order, distribute, and maintain inventory of department supplies.
• Monitor and support adherence to departmental productivity, quality, and customer service standards.
• Participate in required training related to department equipment, infection prevention, regulatory compliance, organizational safety, and fire safety.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

MS Office

Education

High School Diploma / GED

Tools

MS Office Suite

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Schedule: *PRN*
Monday-Friday = 12-16 hours weekly; open flexibility
Work Location:
3300 West Community Drive

Primary Responsibilities

• Greet patients and visitors in a professional, courteous, and customer-focused manner. Answer, screen, and direct incoming telephone calls appropriately.
• Schedule, reschedule, and coordinate new and recurring patient appointments.
• Facilitate efficient patient flow throughout the department.
• Perform accurate patient registration and maintain demographic and financial records.
• Obtain and verify insurance information, including eligibility, benefits, and coordination of benefits.
• Secure and process prior authorizations as required.
• Communicate with insurance carriers, payers, and patients to obtain and verify financial information.
• Assist with the timely and accurate resolution of patient account issues.
• Serve as a liaison between patients, rehabilitation staff, physicians, and other healthcare professionals.
• Provide administrative support to ensure smooth daily clinic operations.
• Maintain confidentiality of patient information in accordance with organizational policies and applicable regulations.
• Participate in departmental performance improvement initiatives and operational activities.
• Order, distribute, and maintain appropriate inventory of department supplies.
• Monitor and support adherence to departmental productivity, quality, and customer service standards.
• Participate in required training related to department equipment, infection prevention, regulatory compliance, organizational safety, and fire safety.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED is required.

Preferred Qualifications

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).