Rehabilitation Clinical Support Associate - PRN

Indiana University Health System; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Indiana University Health System in Indianapolis is seeking a PRN Patient Access Clerk to guide patients from entry to destination, verify information, and coordinate scheduling. The role will support the Neuroscience Center at Methodist and other downtown locations, covering vacations and call-ins to ensure smooth patient flow.

The position requires strong customer service, basic MS Office skills, and familiarity with medical terminology.

Qualifications

• High School Diploma or GED required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or related education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Patient reception
• Registration and Scheduling
• Answering phones

Skills

Customer service

Registration

Phone etiquette

Medical terminology

MS Office

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Teams)

Job description

Hours: PRN - 0-23 hrs/wk - Hours of operation are 7:30am-6pm. this position will cover vacations, call ins, etc.

Locations: Main location will be Neuroscience Center at Methodist but will support various locations in downtown Indianapolis area.

Job Summary:

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities:

• Patient reception
• Registration and Scheduling
• Answering phones

Requirements:

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)