Associate-Rehabilitation Clinical Support

IU Health; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(K) retirement savings

Tuition reimbursement

Employee Assistance Program

Wellness program incentives

Job summary

IU Health is looking for compassionate team members to oversee patient flow and ensure professional care. This Float-Full Time position spans 9 clinic locations in Indianapolis, with varying schedules from Monday to Friday.

Key responsibilities include managing patient accounts, verifying insurance, and providing excellent customer service. The ideal candidate should have a High School Diploma/GED, with preferred medical office experience and proficiency in Microsoft Office.

Qualifications

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Oversee patient flow and ensure professional service delivery.
• Accurate resolution of patient accounts.
• Collect information for financial and demographic records.
• Verify insurance and coordinate benefits.
• Communicate with payers and patients for financial information.
• Register patients and schedule appointments.
• Answer calls and direct patients and visitors.
• Participate in departmental operations and improvements.
• Comply with safety standards and training.
• Order and maintain department supplies.

Skills

Customer service

Insurance verification

Microsoft Office

Education

High School Diploma/GED

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule:

*Float-Full Time*

Monday-Thursday 7:15am-6:15pm

Friday 7:15am-4:15pm

As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs

Work Location:

9 clinic locations; focused most on East/South/Eagle Highlands clinics

*Must be flexible to work any location

Primary Responsibilities:

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

• Accurate and timely resolution of patient accounts.
• Collecting information to generate complete and accurate financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicating with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answering incoming calls and directing patients and visitors appropriately.
• Participating in departmental operations and performance‑improvement activities.
• Complying with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meeting productivity, quality, and service standards to support departmental goals.

Requirements:

• High School Diploma/GED is required.

Preferred Qualifications:

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).