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Indiana University Health is seeking a patient access coordinator to facilitate patient flow and collect necessary information for accurate records and billing. This role answers calls, schedules appointments, and explains department policies to patients and visitors.
The ideal candidate has a high school diploma, healthcare exposure, and ability to learn medical coding concepts, with basic MS Office skills to support daily operations.
Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately.