Registration Specialist I

RiseMe; Avon (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Indiana University Health is seeking a front desk/clinic administrator to support patient flow at West Hospital in Indiana. The role involves creating accurate demographic and financial records, scheduling appointments, collecting payments, and communicating hospital policies.

You will also answer calls and assist patients and visitors promptly. The position requires a High School Diploma or GED, with healthcare experience preferred and familiarity with MS Office.

Qualifications

• High School Diploma or GED is required.
• Healthcare experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Ability to learn medical coding (ICD-10, CPT) preferred.

Responsibilities

• Greet and check in patients.
• Collect copays and verify insurance.
• Schedule and manage multiple appointments.
• Answer calls and direct inquiries.
• Explain hospital policies clearly to patients and visitors.

Skills

Organizational skills

Documentation

Communication

Problem-solving

Medical office ops

Education

High School Diploma or GED

Tools

MS Office

Job description

Schedule: 8:00 AM – 4:30 PM, Monday through Friday (No weekends or holidays)

Location: West Hospital

Position Overview:

This role ensures smooth patient flow from entry to destination while maintaining accuracy and professionalism. Responsibilities include creating accurate financial and demographic records, scheduling appointments, collecting payments, and providing clear communication about hospital policies. You will also answer calls and assist patients and visitors promptly.

Key Responsibilities:

• Greet and check in patients


• Collect copays and verify insurance information


• Schedule and manage multiple appointments


• Answer incoming calls and direct inquiries appropriately

Skills for Success:

• Strong organizational and documentation skills


• Ability to learn and retain information


• Effective communication and knowledge-sharing


• Resourcefulness and problem-solving


• Familiarity with medical office operations (preferred)

Qualifications:

• High School Diploma or GED (required)


• Previous experience in a healthcare setting (preferred)


• Ability to learn medical coding (ICD-10, CPT preferred)


• Knowledge of insurance processes and medical terminology (preferred)


• Basic proficiency in MS Office (Word, Excel, PowerPoint)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.


• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children’s hospitals in the country by U.S. News & World Report.


• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.


• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.


• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.


• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.