Front Desk/Call Center Specialist - Float Team - 141012

UC San Diego Health; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk/Call Center Specialist to deliver patient-centered service, register patients, schedule appointments and verify insurance in a fast-paced clinic setting.

Under supervision, you will support data entry in EPIC, relay medical messages to staff and secure authorizations for outpatient services while guiding patients through deposit requirements.

Qualifications

• Three years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and ability to work across multiple systems during calls.
• Excellent communication skills, written and verbal.
• Ability to work in a fast-paced interactive environment.
• Strong organizational skills with ability to prioritize and meet deadlines.
• Proven problem-solving ability to assist customers and manage expectations.

Responsibilities

• Answer multi-line calls and handle customer registration.
• Verify insurance eligibility for outpatient services.
• Input information in EPIC and relay messages to staff.
• Schedule appointments and obtain required authorizations.
• Advise patients on clinic deposit requirements.
• Operate across multiple systems during calls.

Skills

Customer service

Registration & scheduling

Insurance verification

Third-party payors knowledge

Proficient computer skills

Clear communication

Multi-system navigation

Organizational skills

Problem-solving

Tools

EPIC

Cadence

Job description

Under supervision, the Front Desk/Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center.

MINIMUM QUALIFICATIONS

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

PREFERRED QUALIFICATIONS

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Call Center experience.
• Medical Assisting Experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).