Patient Service Representative - Primary Care - 141652

UC San Diego Health; San Diego (CA); In loco; USD 61.000 - 80.000; Tempo pieno

Descrizione del lavoro

UC San Diego Health invites applications for a Patient Service Representative to support front-desk operations in our clinical settings. Under the Practice Manager, you will welcome patients, handle check-in/out, schedule appointments, verify insurance, and maintain accurate demographics and billing documents.

You will collaborate with physicians, nurses, and staff across UC San Diego Health locations, processing co-pays and supporting multi-system workflows while upholding confidentiality and

Competenze

• Three years of experience in a large complex healthcare setting.
• Strong knowledge of third-party payors including federal, state, and private health plans.
• Excellent communication skills and customer service, in person and over the phone.
• Ability to communicate clearly in writing.
• Experience using multiple computer systems during calls.
• Ability to handle sensitive patient information with confidentiality.

Mansioni

• Greet patients and provide excellent customer service.
• Complete patient check-in/check-out procedures.
• Schedule and coordinate appointments.
• Verify insurance coverage and authorizations.
• Update and maintain patient demographic information.
• Audit billing documents for accuracy.
• Manage appointment dispositions.
• Collect co-payments.
• Manage petty cash drawer.
• Collaborate with physicians, nurses, staff, and UC San Diego Health departments.
• Perform other related duties as assigned.

Conoscenze

Customer service

Communication

Confidentiality

Multi-system navigation

Strumenti

EPIC

Descrizione del lavoro

DESCRIPTION

Under the supervision of the Practice Manager, the Patient Service Representative provides front-desk support and performs a variety of clerical and receptionist duties in support of daily patient services within clinical areas.

Key responsibilities include:

• Greeting patients and providing excellent customer service
• Completing patient check-in and check-out procedures
• Scheduling and coordinating appointments
• Verifying insurance coverage and authorizations
• Updating and maintaining accurate patient demographic information
• Auditing billing documents for accuracy and completeness
• Managing appointment dispositions
• Collecting co-payments
• Managing and monitoring the petty cash drawer
• Collaborating closely with Center physicians, nurses, staff, and other UC San Diego Health departments
• Performing other related duties as assigned

MINIMUM QUALIFICATIONS

• Three (3) years of previous related experience in a large complex healthcare setting.
• Strong knowledge of third-party payors including federal, state, and private health plans.
• Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Demonstrated professionalism, accountability, and sound judgment, with the ability to maintain confidentiality and discretion when handling sensitive patient information.

PREFERRED QUALIFICATIONS

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent (walk-in clinic) or Primary Care experience.
• EPIC.

SPECIAL CONDITIONS

• Must be able to work various hours based on business needs. Possible overtime.
• Must be willing and able to float to other locations as requested.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).