Rehab Patient Access Scheduler — High-Volume

Baptist Health; Florida; Sur place; USD 24 000 - 31 000; Plein temps

Avantages offerts par ce poste

Career growth opportunities

Comprehensive health benefits

Wellness program to reduce deductible

Tuition reimbursement

Résumé du poste

Baptist Health is seeking a Patient Access scheduling associate who will handle appointment scheduling across diagnostic, surgical, therapy, and physician visits. You will verify demographics and insurance data, register patients, and enter details into the scheduling system, all while maintaining high-quality metrics.

In a fast-paced call center setting, you will provide courteous service, strive for accuracy, and leverage basic math and computer skills.

Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications).
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare structure.
• Bilingual English, Spanish/Creole preferred.

Responsabilités

• Schedule patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures).
• Obtain and verify demographic and insurance information; register patients and enter data into scheduling system.
• Work in a call center type environment and meet individual quality metrics.
• Practice Baptist Health philosophy of service excellence in delivering professional, compassionate and friendly service to patients.

Connaissances

Customer service

Interpersonal communication

Detail oriented

Fast-paced environment

Bilingual English/Spanish/Creole

Formation

High School Diploma / GED

Certification / Training

Experience

Outils

EMR applications

Microsoft Office

Typing skills

Description du poste

Baptist Health is seeking a Patient Access scheduling associate who will handle appointment scheduling across diagnostic, surgical, therapy, and physician visits. You will verify demographics and insurance data, register patients, and enter details into the scheduling system, all while maintaining high-quality metrics.

In a fast-paced call center setting, you will provide courteous service, strive for accuracy, and leverage basic math and computer skills.