Rehab Operations & Patient Care Coordinator

Nicklaus Children's Health System; Ohio; On-site; USD 21,000 - 28,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Rehab Admin Assistant to support patient care operations in the rehab department. You will assist with communications, scheduling, documentation, and daily administrative tasks.

This role emphasizes coordination with clinicians and care teams, handling Plan of Care records, charge reconciliation, EMR scanning, and ensuring a clean, well-organized treatment area in line with HIM and hospital policies.

Qualifications

• American Heart Association CPR AED – must maintain active
• Previous customer service or clerical experience
• 2 years of college coursework preferred
• Spanish proficiency preferred
• Healthcare experience preferred
• Able to take direction from a variety of professionals in Rehabilitative Services
• Able to maintain calm in stressful situations
• Excellent customer service skills
• Excellent organizational skills
• Basic proficiency in Office applications (Outlook, Word, Excel, PowerPoint)

Responsibilities

• Assist with communication to patients and caregivers about evaluation and treatment.
• Handle Plan of Care (POC) documents for evaluations and treatments.
• Track and follow up on POCs with doctors' offices and/or patients/caregivers.
• Assist with patient transfers and queue management between clinical team and patient access.
• Daily charge reconciliation and follow-up to address misses or corrections.
• Scan and organize patient documents into the EMR per HIM requirements.
• Support discharge process of patient accounts.
• Confirm appointments and minimize patient no-shows.
• Assist Rehab scheduling via CRM and same-day rescheduling.
• Coordinate care and billing for Early Steps patients with relevant teams.
• Maintain clean, stocked treatment areas and ensure environment of care.
• Report unsafe equipment or conditions and assist in corrective actions.
• Monitor inventory and ensure adequate stock for treatment and office needs.
• Support other centers as needed to ensure rehab operations continue.

Skills

Customer service

Clerical work

Communication

Spanish language

Organizational skills

Microsoft Office

Calm under pressure

Team collaboration

Education

Two years college coursework

Tools

Outlook

Excel

PowerPoint

Word

Job description

Nicklaus Children's Health System is seeking a Rehab Admin Assistant to support patient care operations in the rehab department. You will assist with communications, scheduling, documentation, and daily administrative tasks.

This role emphasizes coordination with clinicians and care teams, handling Plan of Care records, charge reconciliation, EMR scanning, and ensuring a clean, well-organized treatment area in line with HIM and hospital policies.