Rehab Operations & Patient Care Coordinator

Nicklaus Children's Health System; Miami (FL); On-site; USD 32,000 - 54,000; Full time

Job summary

Nicklaus Children's Health System in Miami seeks an administrative support professional for Rehab/Therapy. You will assist with patient care, help access care operations, and maintain clean equipment per infection control, while managing supplies and charge reconciliation.

This role supports POC processing, scheduling via CRM, scanning documents into EMR, and helps with discharge processes and no-show reduction. Spanish language skills and strong organizational abilities are a plus.

Qualifications

• American Heart Association CPR AED required and active.
• Two years of college coursework preferred.
• Previous healthcare experience preferred.
• Spanish proficiency preferred.
• Excellent customer service and organizational skills.

Responsibilities

• Assist with communication to patients and caregivers.
• Manage Plan of Care (POC) for evaluations and treatment.
• Track and follow up on POC with doctors/offices.
• Monitor patient transfers and queue management.
• Daily charge reconciliation and follow-up on misses.
• Scan and organize patient documents into EMR.
• Support discharge processes and appointment confirmations.
• Coordinate care and support billing for Early Steps.
• Ensure environment and equipment cleanliness.

Skills

Customer service

Clerical skills

Organization

Communication

Spanish proficiency

Education

Two years of college coursework

Tools

Outlook

Word

Excel

PowerPoint

Job description

Nicklaus Children's Health System in Miami seeks an administrative support professional for Rehab/Therapy. You will assist with patient care, help access care operations, and maintain clean equipment per infection control, while managing supplies and charge reconciliation.

This role supports POC processing, scheduling via CRM, scanning documents into EMR, and helps with discharge processes and no-show reduction. Spanish language skills and strong organizational abilities are a plus.