Rehab Operations & Care Coordinator

Pscfl; Naples (FL); On-site; USD 37,000 - 52,000; Full time

Job summary

Pscfl Rehab Administration seeks an organized professional to support patient care operations, scheduling, and billing processes. Responsibilities include coordinating Plans of Care, scanning EMR documents, and ensuring timely discharge routines while maintaining infection control and environment standards.

Ideal candidates have customer service or clerical background, basic IT skills, and the ability to work with clinicians and families. Bilingual ability and healthcare exposure are a plus.

Qualifications

• AHA CPR AED certification required and active throughout employment.
• Previous customer service or clerical experience.
• Spanish proficiency preferred.
• Two years of college coursework preferred.
• Healthcare experience preferred.

Responsibilities

• Assist with communication to patients and caregivers explaining evaluation and treatment.
• Process Plan of Care for evaluations, re-evaluations, and treatments.
• Track, log, and follow-up on POCs with doctors' offices and patients.
• Monitor patient transfers including queue management and team collaboration.
• Daily charge reconciliation and follow-up to address misses.
• Scan patient documents into the EMR following HIM requirements.
• Support discharge processes for patient accounts.
• Confirm patient appointments and minimize no-shows; assist with scheduling.

Skills

Customer service

Clerical experience

Spanish proficiency

Organizational skills

Calm under pressure

Microsoft Office (Outlook, Word, Excel

Education

Two years college coursework

Tools

Outlook

Word

Excel

PowerPoint

Job description

Pscfl Rehab Administration seeks an organized professional to support patient care operations, scheduling, and billing processes. Responsibilities include coordinating Plans of Care, scanning EMR documents, and ensuring timely discharge routines while maintaining infection control and environment standards.

Ideal candidates have customer service or clerical background, basic IT skills, and the ability to work with clinicians and families. Bilingual ability and healthcare exposure are a plus.