Rehab Office & Scheduling Coordinator

Pellahealth; Pella (IA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Pellahealth in Iowa is seeking a Rehab Office Clerk to coordinate and provide workload coverage for admit clerk and patient service rep teams across outpatient therapy clinics. You will support scheduling, insurance authorization, and referrals while delivering excellent customer service and maintaining accurate records.

This role reports to the Rehab Manager and collaborates with the Rehab Director and clinical staff to ensure smooth operations across multiple sites, with a focus on patient

Qualifications

• High School graduate or equivalent.
• Advanced computer skills; prior experience with computers is required.
• Prior experience in a customer service and/or clerical role is required.
• Strengths in professional organizational and business communication skills preferred.
• Health care experience is highly preferred.
• Ability to read and communicate effectively in English.
• Ability to relate positively with the public and manage multiple priorities.
• Ability to function well under stressful situations.

Responsibilities

• Answers phone efficiently and provides courteous customer service to all who enter the Rehab Services area.
• Admits Rehab patients into the computer system with up-to-date demographic and insurance information.
• Schedules patients for appointments as directed and assists with staff coverage for admit clerk and patient service rep duties.
• Completes clerical duties for receptions, including filing, discharging patients, and coordinating with team/vendors.
• Maintains clear, timely communication with Rehab Manager, Rehab Director and clinical staff about staffing needs.
• Owns the admit clerk and patient service rep processes and supports workload planning for patient access.

Skills

Advanced computer skills

Customer service experience

Clerical experience

Strong communication

Health care experience

English proficiency

Time management

Multitasking

Education

High School diploma

Tools

Word processing

Job description

Pellahealth in Iowa is seeking a Rehab Office Clerk to coordinate and provide workload coverage for admit clerk and patient service rep teams across outpatient therapy clinics. You will support scheduling, insurance authorization, and referrals while delivering excellent customer service and maintaining accurate records.

This role reports to the Rehab Manager and collaborates with the Rehab Director and clinical staff to ensure smooth operations across multiple sites, with a focus on patient