Rehab Unit Admin & Patient Concierge

Memorial Physician Practices; Coralville (IA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance & 401(k)

Job summary

Eastern Iowa Rehabilitation Hospital is seeking a Unit Secretary to support daily operations in a busy inpatient rehabilitation setting. You will greet visitors, manage calls, and assist with non-clinical tasks while maintaining accurate EMR records from admission to discharge.

Responsibilities include processing physician orders, coordinating with hospital departments, and ensuring smooth communications among staff, patients, and families.

Qualifications

• High school diploma or equivalent; two years of college education preferred.
• Prior hospital experience preferred.
• Computer experience with EMR/electronic documentation familiarity preferred.

Responsibilities

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians' orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Two years of college-level education preferred

Tools

EMR/EHR familiarity

Job description

Eastern Iowa Rehabilitation Hospital is seeking a Unit Secretary to support daily operations in a busy inpatient rehabilitation setting. You will greet visitors, manage calls, and assist with non-clinical tasks while maintaining accurate EMR records from admission to discharge.

Responsibilities include processing physician orders, coordinating with hospital departments, and ensuring smooth communications among staff, patients, and families.