Rehab Front Desk Specialist – Patient Services

Memorial Physician Practices; North Carolina; Hybrid; USD 33,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid time off

Tuition assistance

401(k) retirement plan

Job summary

Haywood Regional Medical Center in Clyde, NC, seeks a Front Desk Representative for the Rehab Clinic at the Haywood Health & Fitness Center. You will coordinate front office activities, register patients, and route calls with professionalism.

The role requires a high school diploma, clerical/ healthcare experience preferred, excellent communication, and a calm, patient‑focused approach in a busy environment while upholding HIPAA and privacy policies.

Qualifications

• High school diploma or equivalent required; additional clerical experience may substitute for education.
• Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Excellent communication skills, basic math skills, and computer literacy.
• Coding experience preferred.
• Strong customer service skills and a service-oriented personality, with the ability to manage multiple tasks simultaneously.

Responsibilities

• Coordinate and manage day-to-day activities in the front office of the Rehab Services Department.
• Receive, screen, and route visitors and telephone calls, responding to, escalating, and following up on inquiries and issues as appropriate.
• Register patients, verify data, and assist with completing forms; obtain and update demographic, billing, and third-party coverage information, explaining policies and procedures as needed.
• Provide excellent customer service by greeting patients, families, and visitors warmly and professionally.
• Maintain files, office equipment, and departmental records with attention to detail and accuracy.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and efficient office operations.
• Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.

Skills

Administrative experience

Healthcare setting

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Haywood Regional Medical Center in Clyde, NC, seeks a Front Desk Representative for the Rehab Clinic at the Haywood Health & Fitness Center. You will coordinate front office activities, register patients, and route calls with professionalism.

The role requires a high school diploma, clerical/ healthcare experience preferred, excellent communication, and a calm, patient‑focused approach in a busy environment while upholding HIPAA and privacy policies.