Healthcare Front Desk Coordinator – Patient Care

Haywood Regional Medical Center - A Duke LifePoint Hospital; Asheville (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) plan

Tuition assistance

Wellness programs

Job summary

Haywood Regional Medical Center - A Duke LifePoint Hospital is seeking a Receptionist for the Haywood Family Practice Office in Asheville, NC. The role focuses on greeting patients, scheduling, check-in/check-out, and updating demographics and insurance, ensuring smooth front-desk operations in a busy primary care setting.

The position runs Monday–Friday, 8am–5pm, with comprehensive benefits and opportunities for professional growth within Lifepoint Health’s network.

Qualifications

• High school diploma or equivalent preferred.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates work flow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Complete pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedule referrals for patients to be seen by other physicians/specialists as ordered.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Skills

Front office experience

Medical terminology

Critical thinking

Stress management

Education

High school diploma

Job description

Haywood Regional Medical Center - A Duke LifePoint Hospital is seeking a Receptionist for the Haywood Family Practice Office in Asheville, NC. The role focuses on greeting patients, scheduling, check-in/check-out, and updating demographics and insurance, ensuring smooth front-desk operations in a busy primary care setting.

The position runs Monday–Friday, 8am–5pm, with comprehensive benefits and opportunities for professional growth within Lifepoint Health’s network.