Front Desk Representative - Rehab

Lifepoint Health®; Clyde (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

Life insurance

Disability insurance

Tuition assistance

401(k) matching

Well-being programs

Gym membership

Job summary

Haywood Regional Medical Center, part of Lifepoint Health, seeks a Front Desk Representative for the Rehab Clinic at the Haywood Health and Fitness Center. You will greet patients, screen calls, verify data, and support scheduling and intake processes.

Join a team focused on excellent patient care in a busy rehab setting. This full-time role emphasizes accuracy, confidentiality, and coordinated communication with clinical staff.

Qualifications

• High school diploma or equivalent; clerical experience may substitute.
• Prefer 2+ years clerical/administrative experience in healthcare or office.
• Strong communication, basic math, and computer literacy.
• Ability to work in a high-volume, fast-paced environment.
• Coding experience preferred.

Responsibilities

• Coordinate and manage day-to-day front office activities in Rehab Services.
• Answer, screen, route visitors and calls; escalate when needed.
• Register patients, verify data, and collect demographic and billing info.
• Provide warm, professional greeting to patients and families.
• Maintain files, equipment, and department records with accuracy.
• Coordinate with staff to ensure smooth patient flow.
• Maintain confidentiality and HIPAA compliance in scheduling and reminders.

Skills

Customer service

Clerical experience

Communication skills

Computer literacy

Education

High school diploma

Job description

Your Experience Matters

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Front Desk Representative working in the Rehab Clinic at the Haywood Health and Fitness Center, you'll join a team dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team

Join our team at Haywood Regional Medical Center, where a long-standing tradition of excellence meets a commitment to exceptional patient care. As a leading healthcare provider in Western North Carolina, we offer a comprehensive range of services, including Orthopedics, Spine Services, Cardiology, Emergency Medicine, General Surgery, Women's Care, and Behavioral Health, supported by 11 multi‑specialty physician clinics. Our growing health system also features a modern Outpatient Care Center, Health & Fitness Center, and two urgent care locations, creating a collaborative environment dedicated to improving the health and well‑being of the communities we serve.

How You'll Contribute

• Coordinate and manage day‑to‑day activities in the front office of the Rehab Services Department.
• Receive, screen, and route visitors and telephone calls, responding to, escalating, and following up on inquiries and issues as appropriate.
• Register patients, verify data, and assist with completing forms; obtain and update demographic, billing, and third‑party coverage information, explaining policies and procedures as needed.
• Provide excellent customer service by greeting patients, families, and visitors warmly and professionally.
• Maintain files, office equipment, and departmental records with attention to detail and accuracy.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and efficient office operations.
• Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.

Schedule

Full‑Time; This position will work at the Haywood Health & Fitness Center in the Rehab office.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part‑time and PRN employees, and more.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center

What We're Looking For

• High school diploma or equivalent required; additional clerical experience may substitute for education.
• Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to work effectively in a high‑volume, fast‑paced, and sometimes stressful environment.
• Excellent communication skills, basic math skills, and computer literacy.
• Coding experience preferred.
• Strong customer service skills and a service‑oriented personality, with the ability to manage multiple tasks simultaneously.

More About Haywood Regional Medical Center

Haywood Regional Medical Center (HRMC) is a 154‑bed acute hospital and includes 11 multi‑specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an "A" hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.

EEOC Statement

"Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."