Rehab Front Desk & Patient Services Specialist

FORTE' SPORTS MEDICINE & ORTHOPEDICS; Carmel (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with Safe Harbor employer

Generous PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

HSA with employer contribution

Life and AD&D insurance

Short-term disability insurance

Long-term disability insurance

EAP

Job summary

Forté Sports Medicine & Orthopedics in Carmel, IN is seeking a full-time Patient Services Representative / Rehab Front Desk Associate. You will be the first point of contact for patients in a busy rehabilitation clinic, handling registration, scheduling, insurance verification, and payments while supporting the therapy team and administrative staff.

This role requires a friendly, organized, patient-focused individual who thrives in a fast-paced healthcare environment.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in a healthcare-related field preferred.
• Experience as a Medical Receptionist or Patient Services role is a plus.
• Experience in a physical therapy/rehabilitation or healthcare setting is advantageous.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Register patients and manage check-in/check-out processes.
• Verify insurance and collect patient information.
• Process payments accurately and securely.
• Schedule appointments and manage calendar logistics.
• Maintain accurate patient records in EMR and PM systems.
• Distribute and communicate patient-related documents.
• Reconcile daily patient payments and batches.
• Collaborate with therapists, physicians, and administrative staff.
• Support daily clinic operations to ensure a positive patient experience.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Multitasking

Time management

Team collaboration

Computer proficiency

Email usage

Scheduling systems

Healthcare software

Education

High School diploma or equivalent

Associate degree (preferred)

Tools

EMR systems

Job description

Forté Sports Medicine & Orthopedics in Carmel, IN is seeking a full-time Patient Services Representative / Rehab Front Desk Associate. You will be the first point of contact for patients in a busy rehabilitation clinic, handling registration, scheduling, insurance verification, and payments while supporting the therapy team and administrative staff.

This role requires a friendly, organized, patient-focused individual who thrives in a fast-paced healthcare environment.