Front Office Associate / Medical Receptionist / Patient Services Representative

FORTE' SPORTS MEDICINE & ORTHOPEDICS; Carmel (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) with Safe Harbor employer match

Generous paid time off (PTO)

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Life and AD&D insurance

Long-term disability insurance

Short-term disability insurance

Employee Assistance Program (EAP)

Job summary

Forté Sports Medicine & Orthopedics in Carmel, IN seeks a Front Office Associate / Medical Receptionist to deliver outstanding patient service in a fast-paced orthopedic clinic.

The role includes patient registration, check-in/check-out, co-pay collection, data entry, and support for daily clinic operations, working as part of a collaborative team. A high school diploma or GED is required, with healthcare experience preferred.

Qualifications

• Front desk experience or medical office exposure preferred.
• Strong communication and customer service abilities essential.
• Attention to detail and high level of accuracy required.

Responsibilities

• Greet patients and visitors with a caring, professional demeanor.
• Register patients, check-in/check-out, and collect co-pays.
• Obtain referral info and manage patient flow in the clinic.
• Data entry in practice management software; handle fax tasks as needed.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Verbal and written communication

Multitasking

Team-oriented

Computer proficiency

Education

High School Diploma or GED

Associate degree in healthcare field

Tools

Practice management software

Job description

Front Office Associate / Medical Receptionist / Patient Services RepresentativeForté Sports Medicine & Orthopedics | Carmel, INJoin one of Indiana's leading orthopedic and sports medicine practices.For more than 40 years, Forté Sports Medicine & Orthopedics has provided exceptional care to athletes and active individuals throughout Central Indiana. As a physician-owned practice, we are committed to our mission of being \"the best place to get care and the best place to give care.\"We are currently seeking a full-time Front Office Associate / Medical Receptionist / Patient Services Representative to join our Carmel clinic. This is an excellent opportunity for a customer-focused professional who enjoys helping patients, thrives in a fast-paced healthcare environment, and wants to be part of a collaborative, supportive team.Why You'll Love Working at FortéAt Forté Sports Medicine & Orthopedics, we are committed to supporting our employees both professionally and personally. We offer a comprehensive benefits package designed to support your health, financial well-being, and professional growth, including:Tuition reimbursement401(k) with Safe Harbor employer contributionGenerous paid time off (PTO)Paid holidaysMedical insuranceDental insuranceVision insuranceHealth Savings Account (HSA) with generous company contributionCompany-paid life and AD&D insuranceCompany-paid long-term disability insuranceShort-term disability insuranceAccident insuranceCritical illness insuranceHospital indemnity insuranceEmployee Assistance Program (EAP)Opportunities for professional growth and developmentPosition SummaryAs the first point of contact for our patients, the Front Office Associate / Medical Receptionist / Patient Services Representative plays a critical role in delivering an exceptional patient experience. This position is responsible for patient registration, check-in/check-out, payment collection, data entry, and providing outstanding customer service while supporting the daily operations of our orthopedic and sports medicine clinic.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Greet patients and visitors in a caring mannerProvide directions, answers questions, and meet a variety of customer service needsRegister patients in, check in/check out, accurately collect co-pays, obtain patient referral information, send/receive fax information as neededData entry into the practice management software program(s)Maintain excellent working relationships with all physicians, rehab providers, management, staff of internal and external departmentsPrepare batches and reconcile patient paymentsQualifications & SkillsExceptional customer service and interpersonal skillsStrong attention to detail and organizational abilitiesExcellent verbal and written communication skillsAbility to multitask and prioritize in a busy medical office environmentResourceful, dependable, and team-orientedStrong computer proficiency with experience navigating multiple software applications and systemsEducation & ExperienceRequired:High School Diploma or GEDPreferred:Associate degree in a healthcare-related fieldPrevious experience as a Medical Receptionist, Patient Services Representative, Front Desk Coordinator, Medical Office Assistant, or Healthcare Customer Service RepresentativeExperience in an orthopedic, sports medicine, physical therapy, or other healthcare settingTravelOccasional travel between Forté office locations (Greenwood, Noblesville, Mooresville, Tipton) may be required.About FortéForté Sports Medicine & Orthopedics is consistently recognized as a leader in sports medicine and orthopedic care throughout the Midwest. We are a destination employer for healthcare professionals seeking a collaborative environment that encourages growth, development, and excellence in patient care.Forté Sports Medicine & Orthopedics is an Equal Opportunity Employer and a Drug-Free Workplace.