Rehab Coordinator/Customer Service

Binson's Home Health Care; Center Line (MI); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Floating Holiday

401(k) Plan

Training & Growth

Résumé du poste

Binson's Home Health Care in Michigan is seeking an organized Customer Service/Order Coordinator to support patients and caregivers by handling calls, verifying insurance, updating records, and ensuring smooth order progression with compassion.

Based on a Monday–Friday schedule (8:30 AM–5:00 PM), you will enter patient details, coordinate with families, facilities, and insurers, and help determine cost-effectiveness while obtaining necessary authorizations to move orders forward.

Qualifications

• Strong people skills and a friendly phone presence.
• Ability to handle a high volume of calls.
• Proficient with computers and data entry.
• Excellent multitasking and time management abilities.

Responsabilités

• Answer incoming calls and provide helpful customer support.
• Assist patients and caregivers by evaluating product options and guiding them toward the best solutions.
• Keep communication flowing between patients, families, facilities, and internal teams.
• Enter patient details and order information into the system accurately.
• Work with caregivers, physicians, and insurance providers to track order updates and ensure all documentation is in place.
• Verify insurance, determine cost-effectiveness, and obtain authorizations to move orders forward.

Connaissances

People skills

Phone presence

Multitasking

Data entry

Time management

Formation

High school diploma or equivalent

Description du poste

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place.

The Role

In this role, youll be the go-to person for patients and caregivers handling calls, verifying insurance, updating records, and ensuring every step of the order process runs smoothly and compassionately.

Schedule: Monday-Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High school diploma or equivalent
• Great people skills and a friendly, professional phone presence
• Able to handle a high volume of calls
• Proficient with computers and data entry
• Strong multitasking and time management abilities

What You'll Be Doing

• Answer incoming calls and provide helpful customer support
• Assist patients and caregivers by evaluating product options and guiding them toward the best solutions
• Keep communication flowing between patients, families, facilities, and our internal teams
• Enter patient details and order information into our system accurately
• Work with caregivers, physicians, and insurance providers to track order updates and ensure all documentation is in place
• Verify insurance, determine cost-effectiveness, and obtain authorizations to move orders forward

Perks & Benefits

• Competitive pay
• Full benefits: Medical, Dental, Vision & Life Insurance
• Paid time off + floating holiday
• 401(k) Retirement Savings Plan
• Training and growth opportunities