Customer Service/ Hospital Liaison

Binson's Home Health Care; Ann Arbor (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid time off

Floating holiday

401(k) Retirement Savings Plan

Training and growth opportunities

Job summary

Binsons is seeking a DME coordination role to work with physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery. You will assess patient needs, confirm eligibility, obtain authorizations, and arrange delivery or setup at hospital or patient home, with clear guidance on use and maintenance of equipment.

Ideal candidates have a high school diploma, DME or hospital experience, familiarity with medical terminology and insurance processes,

Qualifications

• High School Diploma or equivalent is required.
• Experience in DME or hospital setting preferred.
• Familiarity with basic medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with empathy and patience.

Responsibilities

• Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery.
• Assess patient needs and recommend the right DME solutions to support patient care.
• Confirm eligibility and obtain required authorizations before dispensing equipment.
• Ensure DME orders are entered and handled accurately from start to finish.
• Arrange delivery and setup at the hospital or patients home.
• Provide easy-to-understand guidance on how to use and maintain their equipment.
• Address any concerns related to equipment, delivery, or insurance with empathy and efficiency.

Skills

Interpersonal communication

Empathy and patience

Education

High School Diploma or equivalent

Job description

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place.

Schedule

• Wednesday
• Friday 8:30 AM
• 5:00 PM | Saturday & Sunday 10:00 AM
• 3:00 PM

What We're Looking For

• High School Diploma or equivalent.
• Previous experience in DME or hospital setting preferred.
• Familiarity with basic medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with a high degree of empathy and patience

What Youll Be Doing

• Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery
• Assess patient needs and recommend the right DME solutions to support patient care
• Confirm eligibility and obtain required authorizations before dispensing equipment
• Ensure DME orders are entered and handled accurately from start to finish
• Arrange delivery and setup at the hospital or patients home
• Provide easy-to-understand guidance on how to use and maintain their equipment
• Address any concerns related to equipment, delivery, or insurance with empathy and efficient

Perks & Benefits

• Competitive pay
• Full benefits: Medical, Dental, Vision & Life Insurance
• Paid time off + floating holiday
• 401(k) Retirement Savings Plan
• Training and growth opportunities