Customer Service/Respiratory Specialist

Binson's Home Health Care; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Paid time off

401(k) Retirement Savings Plan

Training and growth opportunities

Job summary

Binson's Home Health Care in Indiana seeks a friendly, detail-oriented team member to support patients by assisting with selecting and purchasing respiratory supplies, processing transactions, and verifying insurance.

You will greet customers, instruct on proper use of CPAP/BiPAP equipment, collect demographics and prescriptions, and ensure accurate documentation, while delivering exceptional service.

Schedule: Monday-Friday, 8:30 AM to 5:00 PM; competitive pay and full benefits.

Qualifications

• High School Diploma or equivalent.
• 12+ years in retail, customer service, or medical office setting.
• Familiarity with medical terminology and insurance processes a plus.
• Excellent interpersonal and communication skills with empathy and patience.
• Proficient with POS systems and inventory software.

Responsibilities

• Greet customers, assess medical equipment needs, and recommend products.
• Instruct patients and caregivers on proper use, care, and maintenance of durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment setup.
• Set up CPAP, BiPAP, and related respiratory equipment.
• Educate patients on usage, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer questions.
• Ensure understanding of compliance requirements and follow-up procedures.
• Document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements as needed.

Skills

POS systems

Inventory software

Customer service

Empathy

Education

High School Diploma or equivalent

Job description

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place.

The Role

To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:MondayFriday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 12 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What Youll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed

Perks & Benefits

• Competitive pay
• Full benefits: Medical, Dental, Vision & Life Insurance
• Paid time off + floating holiday
• 401(k) Retirement Savings Plan
• Training and growth opportunities