Customer Service/Respiratory Specialist

Binson's Home Health Care; Sterling Heights (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Full benefits: Medical, Dental, Vision

Paid time off + floating holiday

401(k) Retirement Savings Plan

Training and growth opportunities

Job summary

Binsons in Michigan is hiring a Respiratory Equipment Specialist to help patients choose and purchase respiratory supplies while delivering excellent customer service in a friendly, professional environment.

You will greet customers, assess needs, instruct on proper use and maintenance of CPAP/BiPAP equipment, verify insurance, and process transactions. This role involves accurate documentation and hands-on setup.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills with empathy and patience.
• Familiarity with basic medical terminology and insurance processes is a plus.
• Experience in retail, customer service, or medical office settings preferred.
• Proficiency with point-of-sale systems and inventory software.

Responsibilities

• Greet customers, assess medical equipment needs, and recommend products.
• Instruct patients and caregivers on use, care, and maintenance of durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment setups.
• Set up CPAP, BiPAP, and related respiratory equipment.
• Educate patients on proper use, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer patient questions.
• Ensure understanding of compliance requirements and follow-up procedures.
• Accurately document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements.

Skills

Interpersonal skills

Communication skills

Empathy

Patience

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Job description

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place.

The Role:

To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:

MondayFriday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 12 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What Youll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed

Perks & Benefits

• Competitive pay
• Full benefits: Medical, Dental, Vision & Life Insurance
• Paid time off + floating holiday
• 401(k) Retirement Savings Plan
• Training and growth opportunities