Rehab Care Coordinator & Patient Support

Binson's Home Health Care; Center Line (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Floating Holiday

401(k) Plan

Training & Growth

Job summary

Binson's Home Health Care in Michigan is seeking an organized Customer Service/Order Coordinator to support patients and caregivers by handling calls, verifying insurance, updating records, and ensuring smooth order progression with compassion.

Based on a Monday–Friday schedule (8:30 AM–5:00 PM), you will enter patient details, coordinate with families, facilities, and insurers, and help determine cost-effectiveness while obtaining necessary authorizations to move orders forward.

Qualifications

• Strong people skills and a friendly phone presence.
• Ability to handle a high volume of calls.
• Proficient with computers and data entry.
• Excellent multitasking and time management abilities.

Responsibilities

• Answer incoming calls and provide helpful customer support.
• Assist patients and caregivers by evaluating product options and guiding them toward the best solutions.
• Keep communication flowing between patients, families, facilities, and internal teams.
• Enter patient details and order information into the system accurately.
• Work with caregivers, physicians, and insurance providers to track order updates and ensure all documentation is in place.
• Verify insurance, determine cost-effectiveness, and obtain authorizations to move orders forward.

Skills

People skills

Phone presence

Multitasking

Data entry

Time management

Education

High school diploma or equivalent

Job description

Binson's Home Health Care in Michigan is seeking an organized Customer Service/Order Coordinator to support patients and caregivers by handling calls, verifying insurance, updating records, and ensuring smooth order progression with compassion.

Based on a Monday–Friday schedule (8:30 AM–5:00 PM), you will enter patient details, coordinate with families, facilities, and insurers, and help determine cost-effectiveness while obtaining necessary authorizations to move orders forward.