Customer Service/Retail Associate

Binson's Home Health Care; Ann Arbor (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Full benefits: Medical, Dental, Vision

Paid time off + floating holiday

401(k) Retirement Savings Plan

Training and growth opportunities

Job summary

Binsons is seeking a dedicated team member to assist patients in selecting and purchasing medical supplies while delivering exceptional customer service in a friendly, professional environment. You will handle transactions, verify insurance, and manage inventory to ensure accurate orders.

The role focuses on greeting customers, guiding them on device usage, collecting demographics and prescriptions, and maintaining a clean, accessible retail floor for customers with limited mobility.

Qualifications

• Minimum 12 years of experience in retail, customer service, or a medical office setting.
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with empathy and patience

Responsibilities

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Receive, unpack, build, and stock merchandise.
• Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.

Skills

Empathy

Communication

Customer service

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Job description

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place.

The Role

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule

MondayFriday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 12 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What Youll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Receive, unpack, build, and stock merchandise.
• Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.

Perks & Benefits

• Competitive pay
• Full benefits: Medical, Dental, Vision & Life Insurance
• Paid time off + floating holiday
• 401(k) Retirement Savings Plan
• Training and growth opportunities