Rehab Care Coordinator & Patient Advocate

Binson's Medical Equipment & Supplies; Center Line (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Binson's Medical Equipment & Supplies, a fast-growing family-owned health care company with locations across Michigan, Indiana, and Florida, is seeking a full-time customer service/order support role in Center Line, MI. You’ll handle calls, verify insurance, update records, and guide patients and caregivers through the ordering process.

In this role, you’ll collaborate with patients, families, facilities, and internal teams to ensure accurate documentation and timely order movement.

Qualifications

• High school diploma or equivalent.
• Excellent people skills and a friendly, professional phone presence.
• Ability to handle a high volume of calls.
• Proficient with computers and data entry.
• Strong multitasking and time management abilities.

Responsibilities

• Answer incoming calls and provide helpful customer support.
• Assist patients and caregivers by evaluating product options and guiding them toward the best solutions.
• Keep communication flowing between patients, families, facilities, and our internal teams.
• Enter patient details and order information into our system accurately.
• Work with caregivers, physicians, and insurance providers to track order updates and ensure all documentation is in place.
• Verify insurance, determine cost-effectiveness, and obtain authorizations to move orders forward.

Skills

People skills

Phone presence

High call volume handling

Data entry

Education

High school diploma or equivalent

Job description

Binson's Medical Equipment & Supplies, a fast-growing family-owned health care company with locations across Michigan, Indiana, and Florida, is seeking a full-time customer service/order support role in Center Line, MI. You’ll handle calls, verify insurance, update records, and guide patients and caregivers through the ordering process.

In this role, you’ll collaborate with patients, families, facilities, and internal teams to ensure accurate documentation and timely order movement.