Customer Care & Orthotics Support Specialist

IRB Medical Equipment LLC; Port Huron (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

IRB Medical Equipment LLC is seeking a customer service/ordering assistant to greet customers, take orders, answer questions and resolve issues. You will assist both patients and clinicians, verify coverage, and coordinate service requests with dispatch for timely delivery.

The role requires professional communication, data entry accuracy and the ability to thrive in a fast-paced office environment located in Michigan.

Qualifications

• Proven customer service ability with professional and empathetic approach.
• Ability to greet customers, answer questions and handle complaints.
• Experience with data entry and using computer systems.
• Knowledge of insurance verification and billing processes is a plus.
• Ability to work in a fast-paced environment and maintain accuracy.

Responsibilities

• Greet customers with a positive, empathetic attitude.
• Listen actively, confirm information and diffuse anger when needed.
• Assist internal and external customers professionally.
• Measure patients and determine appliance needs after training.
• Fit, test and adjust devices for proper fit and comfort.
• Explain use and care of orthoses/prostheses and related products.
• Maintain patient records and verify insurance and physician orders.
• Coordinate service requests and communicate with Dispatch.

Skills

Interpersonal skills

Written and verbal communication

Customer service orientation

Attention to detail

Data entry

Computer proficiency

Typing

Fast-paced environment

Problem solving

Education

High school diploma or GED

Job description

IRB Medical Equipment LLC is seeking a customer service/ordering assistant to greet customers, take orders, answer questions and resolve issues. You will assist both patients and clinicians, verify coverage, and coordinate service requests with dispatch for timely delivery.

The role requires professional communication, data entry accuracy and the ability to thrive in a fast-paced office environment located in Michigan.