Customer Service/Retail Associate

Binson's Medical Equipment & Supplies; Brighton (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Binson’s Medical Equipment & Supplies in Brighton, MI, is hiring a full-time Customer Service Associate to assist patients with selecting and purchasing medical supplies, process transactions, verify insurance, and manage inventory in a friendly, professional setting.

Your role includes greeting customers, explaining durable medical equipment use and care, collecting demographics and insurance information, receiving and stocking merchandise, and keeping the floor tidy for safe mobility.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in retail, customer service, or medical office preferred.
• Familiar with medical terminology and insurance processes is a plus.
• Excellent interpersonal and communication skills with empathy.
• Experience with POS systems and inventory software is a plus.

Responsibilities

• Greet customers and assess equipment needs to recommend products.
• Instruct patients on safe use and care of durable medical equipment.
• Collect demographics, prescriptions, and insurance details.
• Receive, unpack, stock merchandise and manage inventory.
• Keep retail area clean and accessible for customers with mobility needs.

Skills

Customer service

Retail experience

POS systems

Inventory management

Insurance knowledge

Education

High School Diploma

Job description

• Location 455 East Grand River Avenue,#206,Brighton, MI, 48116,United States
• Employee Type Full Time - Hourly
• Required Degree High school

Description

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role: To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:Monday–Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1–2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You’ll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Receive, unpack, build, and stock merchandise.
• Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.
• Competitive pay