Rehab Access & Scheduling Coordinator

University of California - San Diego Medical Centers; San Diego (CA); Hybrid; USD 61,000 - 80,000; Full time

Job summary

The Rehab Support Coordinator at the Koman Outpatient Pavilion combines administrative and clinical support for PT, OT, and SLP, operating in a hybrid role with scheduling, registration, insurance verification, and patient check-in. You’ll work with diverse adult and geriatric patients, use EPIC Cadence, and assist across teams to improve patient access and service delivery.

This entry-level to mid-career position emphasizes professionalism, reliability, and adaptability to evolving workflows,

Qualifications

• Three years of related experience in a call center, front desk, or high-volume patient access environment.
• Demonstrated problem solving skills.
• Ability to multitask across multiple systems in high-volume settings.
• Excellent written and verbal communication skills.
• Skills for administrative and clinical support duties.
• Professionalism, accountability, reliability, and commitment to service excellence.

Responsibilities

• Serve as front-end liaison for patient arrival, enabling contactless check-in and visit readiness.
• Provide high-quality customer service by handling patient inquiries and appointment requests.
• Complete accurate registration, demographics, insurance eligibility, authorizations, referrals, and financial documentation.
• Process and prioritize therapy referrals based on clinical info and workflows.
• Use EPIC Cadence to input, update, and communicate patient information.
• Maintain a welcoming environment and assist patients with technology.

Skills

Call center experience

Customer service

Multitasking

Communication skills

Tools

EPIC Cadence

Job description

The Rehab Support Coordinator at the Koman Outpatient Pavilion combines administrative and clinical support for PT, OT, and SLP, operating in a hybrid role with scheduling, registration, insurance verification, and patient check-in. You’ll work with diverse adult and geriatric patients, use EPIC Cadence, and assist across teams to improve patient access and service delivery.

This entry-level to mid-career position emphasizes professionalism, reliability, and adaptability to evolving workflows,