Rehab Patient Access & Scheduling Coordinator

UC San Diego Health; San Diego (CA); On-site; USD 83,527,000 - 110,204,000; Full time

Job summary

UC San Diego Health in San Diego seeks a Rehab Support Coordinator to provide administrative and clinical support for Physical Therapy, Occupational Therapy, and Speech Therapy programs. You will handle scheduling, registration, insurance verification, referrals, and communications, while assisting with equipment and clinic operations.

The role blends a Rehabilitation Aide function with front desk responsibilities, requiring strong customer service and adaptability to evolving workflows.

Qualifications

• Three (3) years of related experience in a call center, front desk, patient access or high-volume customer service environment.
• Ability to multitask across multiple systems in high-volume environments.
• Excellent written and verbal communication skills.
• Skills, knowledge, and abilities to perform both administrative and clinical support duties.

Responsibilities

• Acts as front end liaison for patient arrival with contactless check in and visit readiness.
• Responds to patient inquiries and appointment requests with high-quality service.
• Completes registration, demographics, insurance eligibility, authorizations, referrals, and financial documentation.
• Uses EPIC Cadence to input, update, and communicate patient information and messages.
• Maintains welcoming environment and assists patients with technology changes.

Skills

Call center

Front desk

Patient access

High-volume service

Multitasking

Excellent communication

Tools

EPIC Cadence

Job description

UC San Diego Health in San Diego seeks a Rehab Support Coordinator to provide administrative and clinical support for Physical Therapy, Occupational Therapy, and Speech Therapy programs. You will handle scheduling, registration, insurance verification, referrals, and communications, while assisting with equipment and clinic operations.

The role blends a Rehabilitation Aide function with front desk responsibilities, requiring strong customer service and adaptability to evolving workflows.