Rehab Access Specialist: Front Desk & Clinical Support

UC San Diego; San Diego (CA); Hybrid; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Rehab Support Coordinator to provide administrative and clinical support across Physical Therapy, Occupational Therapy, and Speech Therapy programs. The role blends front-desk patient access with clinical tasks, emphasizing accurate scheduling, registration, and smooth patient flow.

The position welcomes patients, assists with contactless check-in, and supports diverse populations while adapting to evolving workflows and modernization efforts in patient access.

Qualifications

• Three years of related experience in call center, front desk, patient access, or high-volume customer service.
• Ability to multitask and prioritize in a dynamic healthcare setting.
• Excellent written and verbal communication with a patient-centered approach.
• Skills to perform both administrative and clinical support duties.

Responsibilities

• Schedule and register patients, verify demographics and insurance eligibility.
• Process authorizations, referrals, and financial documentation per UCSD Health standards.
• Support front desk operations, check-in, and patient communication across platforms.
• Assist with therapy referrals, and maintain clean, organized clinical spaces.

Skills

Customer service

Communication

Multitasking

Team collaboration

Tools

EPIC Cadence

Job description

UC San Diego Health is seeking a Rehab Support Coordinator to provide administrative and clinical support across Physical Therapy, Occupational Therapy, and Speech Therapy programs. The role blends front-desk patient access with clinical tasks, emphasizing accurate scheduling, registration, and smooth patient flow.

The position welcomes patients, assists with contactless check-in, and supports diverse populations while adapting to evolving workflows and modernization efforts in patient access.