Regulatory Operations Associate

Via Transportation, Inc.; New York (NY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Via Transportation, Inc. in New York City is seeking a Regulatory Operations Associate to handle day-to-day regulatory tasks, filings, and documentation to keep transit partnerships compliant.

The role is based in NYC with a 3x per week office requirement, offering opportunities to optimize workflows and implement automated reporting across partner deployments.

Qualifications

• 1–3 years of experience in operations, compliance coordination, program administration, logistics, or related task-focused role.
• Bachelor's degree required.
• Ability to coordinate across frontline operations, legal, and city teams.

Responsibilities

• Coordinate and submit recurring regulatory filings, vehicle permits, driver credential verifications, and operational reports.
• Maintain centralized documentation systems and audit-ready records.
• Use internal tools and databases to extract compliance metrics and log discrepancies.
• Track SLAs and incident reports, flag non-compliance issues to market operations managers.
• Update project trackers, calendars, and checklists to meet renewals and deliverables on schedule.
• Liaise with Fleet Coordinators, Dispatch, Legal, and Market Operations to verify facts and unblock compliance.

Skills

Highly organized

Clear communicator

Fast learner

Education

Bachelor's degree

Tools

Salesforce

Google Sheets/Excel

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As a Regulatory Operations Associate, you will handle the day-to-day execution, tracking, and operational tasks required to keep Via's transit partnerships fully compliant. You will monitor operational workflows, maintain audit-ready documentation, coordinate filings, and support the rollout of internal tools and automated reporting systems across our partner deployments.

This role is based in NYC with a 3x per week office requirement.

What You’ll Do

• Daily Compliance Execution: Coordinate and submit recurring regulatory filings, vehicle permits, driver credential verifications, and operational reports required by local transit agencies, federal standards (FTA), and accessibility mandates (ADA).
• Audit & Records Maintenance: Maintain centralized documentation systems, log compliance records, and perform routine audits of service data to ensure all partner markets remain 100% audit-ready.
• Tooling & Data Entry Workflows: Utilize internal operational tools, AI-assisted reporting workflows, and databases to extract compliance metrics, log discrepancies, and replace manual paperwork with structured digital tracking.
• Operational Monitoring: Track day-to-day Service Level Agreements (SLAs) and incident reports, flagging non-compliance issues or emerging operational bottlenecks directly to market operations managers.
• Project Coordination: Update and maintain project trackers, compliance calendars, and operational checklists to ensure all milestone dates, renewals, and partner deliverables are completed on schedule.
• Cross-Functional Support: Liaise directly with local Fleet Coordinators, Dispatch, Legal, and Market Operations teams to gather evidence, verify on-the-ground operational facts, and resolve administrative compliance blockers.

Who You Are

• 1–3 years of professional experience in operations, compliance coordination, program administration, logistics, or a related task-focused operational role; Bachelor's degree required.
• Highly organized task manager who thrives on executing recurring workflows accurately and keeping structured trackers up to date.
• Meticulous attention to detail with a track record of verifying datasets, maintaining clean records, and spotting discrepancies in operational data.
• Clear, practical communicator able to coordinate across frontline operations, legal, and city teams to track down required documentation.
• Fast learner comfortable adopting new software platforms, spreadsheets, and internal workflow tools quickly.
• Prior experience with Salesforce, Google Sheets/Excel, or compliance tracking software is a plus, but not required.

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $65,000 - $85,000 / year
• We are proud to offer a generous and comprehensive benefits package, including comprehensive medical plans and 401(k) matching.

Via is an equal opportunity employer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Via's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.