Regulatory Operations Lead New New York City

Via Transportation, Inc.; New York (NY); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via Transportation, Inc. is seeking a Regulatory Operations Lead to oversee end-to-end regulatory programs supporting transit partnerships in the United States.

The role combines governance, AI tooling integration, and cross-functional coordination with Legal, Expansion and Market Operations to ensure compliance and operational readiness. The position is based in NYC with a three-day-per-week office requirement.

Qualifications

• 6+ years of operations or regulatory experience in transportation.
• Bachelor's degree required.
• Strong cross-functional collaboration skills.
• Excellent written and verbal communication.
• Ability to manage multiple complex dependencies.
• Prior compliance background or Salesforce experience is a plus.

Responsibilities

• Lead regulatory compliance, governance with federal, state, and local transit rules.
• Integrate AI tooling and automated reporting pipelines.
• Develop analytics to monitor service levels and audit readiness.
• Build and manage structured systems for complex dependencies and timelines.
• Collaborate with Legal, Expansion, and Market Operations to embed requirements.

Skills

Regulatory compliance

Project management

Program management

Cross-functional collaboration

Analytical thinking

Communication skills

Independent/self-starter

Salesforce experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Regulatory Operations Lead, you will lead complex compliance and operational programs directly supporting Via's transit partnerships. You will oversee end-to-end regulatory operations, ensure strict adherence to public transit rules and safety standards, integrate modern AI-driven operational tools, and drive strategic cross-functional execution.

This role is based in NYC with a 3x per week office requirement.

What You’ll Do:

• Regulatory Compliance & Governance: Manage and ensure full compliance with federal, state, and local transit regulations, accessibility mandates (e.g., ADA), and contractual public transit requirements (e.g., FTA).
• AI & Automation Integration: Modernize operational compliance by integrating AI tooling, automated reporting pipelines, and predictive risk detection; replacing legacy transit paperwork with scalable AI solutions.
• Operational Performance & Risk Management: Build the analytical infrastructure to monitor service-level agreements, conduct strategic audits, and ensure 100% operational audit-readiness across our US markets.
• Program & Project Management: Build and manage structured systems and visual tracking workflows to manage complex compliance dependencies, timelines, and execution priorities.
• Cross-Functional Collaboration: Partner directly with Legal, Expansion, and Market Operations teams to seamlessly integrate regulatory requirements into daily operational execution and organizational workflows.

Who You Are:

• Experienced operations manager, with at least 6+ years of experience and hold a Bachelor's degree
• Independent self-starter who thrives in fast-paced environments and feels comfortable with a high level of responsibility
• Expert project and program manager with strong skills in building systems to calendar, monitor, and track complex dependencies across cross-functional teams
• Effective communicator who excels in conducting complex operational analyses and distilling key insights for various stakeholders
• Project ownership mindset: Effective at managing multiple tasks simultaneously, comfortable taking on responsibility, and working in an independent manner
• Collaborative team player skilled at generating buy-in and working effectively across legal, policy, and operations teams
• Detail-oriented executor who is obsessively action-oriented, thrives operating autonomously, and maintains rigorous standards
• Prior compliance background or Salesforce experience is a plus, but not required—skills can be learned on the job

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $130,000 - $165,000 / year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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