Field Operations Manager

via; Atlanta (GA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

free medical plans

401K matching

Job summary

Via is seeking a Field Manager in the Atlanta area to lead Transit-as-a-Service (TaaS) operations. This in-person role requires 4–5 days onsite per week and travel to Birmingham, AL up to twice monthly.

You will drive operational excellence, manage driver supply, and collaborate across teams to scale processes and tools. The ideal candidate has strong project management experience, a passion for transportation equity, and a history of meeting KPIs and revenue goals.

Qualifications

• Experience in project management and refining operational processes.
• Customer service experience.
• Multi-site management experience is a plus.
• Bachelor’s degree is a plus.

Responsibilities

• Ensure operational excellence and an unbelievable customer experience
• Oversee operations in person with possible early mornings or evenings
• Manage driver supply to ensure adequate vehicles in service
• Prioritize operational issues and implement creative solutions
• Respond to driver feedback and live customer issues
• Collaborate with cross-functional teams to scale processes and tools
• Analyze metrics and KPIs to identify inefficiencies and optimize operations

Skills

Operations management

Customer service

Project management

Team leadership

KPI analysis

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. This role will also require travel to Birmingham, AL at least 2x/month

What You’ll Do:

• Ensure operational excellence and an unbelievable customer experience
• Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
• Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Respond to driver feedback and live customer issues
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.

Who You Are:

• A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
• A self-starter who is comfortable taking on a high level of responsibility
• A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
• A team-focused individual that takes ownership of their work and pride in their team's success.
• Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
• An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
• Willing to wear multiple hats and contribute on projects of all types
• Fluent in English, additional languages a plus
• Based in the Atlanta area can easily commute between operations at least 3-4 times a week
• Experienced in managing (including scheduling) a team is a plus
• Taking initiative and owning new projects
• Comfortable with ambiguity and evolving / adapting as conditions change
• Experienced in managing projects with multiple stakeholders is a plus
• Bachelor’s degree is a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $65,000 - $75,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

Via is an equal opportunity employer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.