Field Operations Manager

Via; Oakland, San Francisco (CA, CA); Vor Ort; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Free medical plans

401K matching

Zusammenfassung

Via is seeking a Field Operations Manager to lead on-site Transit-as-a-Service operations in the Bayview, CA area. You will oversee driver supply, ensure exceptional customer experiences, and drive process improvements across multiple sites.

You will collaborate with a broad team, own end-to-end operational initiatives, and work in a fast-paced environment with some early morning or evening shifts. Fluency in English is required.

Qualifikationen

• Experience in operations management and customer service.
• Proven ability to manage a book of business and hit KPIs.
• Strong project management and cross-functional collaboration skills.
• Fluent in English; other languages a plus.

Aufgaben

• Ensure operational excellence and a standout customer experience.
• Oversee on-site operations 3–5 days per week with early morning/evening shifts as needed.
• Manage driver supply to align vehicles in service with demand.
• Lead real-time issue resolution and drive process improvements.
• Collaborate with cross-functional teams to scale operations and tools.
• Analyze KPIs to identify inefficiencies and optimize operations.

Kenntnisse

Operations management

Project management

Customer service

Data analysis

Communication

Ausbildung

Bachelor's degree (preferred)

Jobbeschreibung

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As aField Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

**This is an in-person position with the expectation that you will be onsite in Bayview, CA 3-5 days per week.**

What You’ll Do:

• Ensure operational excellence and an unbelievable customer experience
• Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
• Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Respond to driver feedback and live customer issues
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.

Who You Are:

• A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
• A self-starter who is comfortable taking on a high level of responsibility
• A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
• A team-focused individual that takes ownership of their work and pride in their team's success.
• Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
• An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
• Willing to wear multiple hats and contribute on projects of all types
• Fluent in English, additional languages a plus
• Based in the Oakland or SF area can easily commute between operations at least 3-5 times a week
• Experienced in managing (including scheduling) a team is a plus
• Taking initiative and owning new projects
• Comfortable with ambiguity and evolving / adapting as conditions change
• Experienced in managing projects with multiple stakeholders is a plus
• Bachelor’s degree is a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $65,000 - 75,000 / year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in