Regulatory Consumer Help Specialist

State of Connecticut - Department of Correction; Hartford (CT); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Professional growth

Healthy work-life balance

State Employee Benefits Overview

Job summary

The State of Connecticut Department of Banking, Government Relations and Consumer Affairs Division (GRCA) seeks a Consumer Information Representative to assist Connecticut consumers with questions and complaints about regulated entities and applicable laws. The CIR is the public face of the agency, engaging via phone, email, and in person and may represent the agency to various regulated companies.

The role requires handling inquiries, researching issues, applying laws, maintaining records, and

Qualifications

• Five (5) years of experience in technical public contact capacity in a governmental regulatory agency or a large business organization.
• College training may substitute for the General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience to a maximum of four years for a Bachelor's degree.
• A Master's degree in a closely related field may be substituted for one additional year of the General Experience.

Responsibilities

• Receives consumer complaints and inquiries by phone, in writing and in person.
• Independently investigates complaints or conducts research in response to inquiry, determines proper course of action or referral.
• Provides technical assistance and responds to technical consumer inquiries.
• Contacts individuals and companies by phone or in writing to notify them of complaint and request information relating to consumer's/claimant's problem.
• Reviews applicable statutes, regulations and previous decisions of agency to determine whether violations may have occurred or to determine appropriate action to be taken.
• Provides consumer with all pertinent information and advises consumer about available courses of action or informs utility company, landlord or business of corrective action to be taken.
• Keeps records and writes reports.
• May negotiate or mediate between parties.
• May prepare reports for and participate in hearings.
• May draft cease and desist orders.

Skills

Interpersonal skills

Oral & written communication

Investigations

Referrals

Information gathering

Regulatory knowledge

Computer proficiency

Education

Bachelor's degree or equivalent experience

Tools

E-License system

Job description

The State of Connecticut Department of Banking, Government Relations and Consumer Affairs Division (GRCA) seeks a Consumer Information Representative to assist Connecticut consumers with questions and complaints about regulated entities and applicable laws. The CIR is the public face of the agency, engaging via phone, email, and in person and may represent the agency to various regulated companies.

The role requires handling inquiries, researching issues, applying laws, maintaining records, and