Customer Service Specialist — Consumer Protection

State of Georgia; Atlanta (GA); On-site; USD 36,000 - 44,000; Full time

Job summary

The Department of Law in Georgia's State Government seeks a Customer Service Specialist for the Consumer Protection Division to assist the public with questions, complaints and information. The role handles high-volume calls, determines jurisdiction, processes inquiries, and refers to the appropriate office, while maintaining accuracy in data entry and clear communication.

Minimum qualifications include two years of college or equivalent experience, with preferred bachelor’s degree and strong

Qualifications

• Two years of college
• One year of customer service experience or equivalent
• Bachelor’s degree or higher preferred
• Experience with high call volume and proper telephone etiquette
• Excellent English communication skills

Responsibilities

• Answers consumer telephone calls
• Receives and processes complaints, inquiries and requests for information and/or assistance from the general public
• Determines complaint/inquiry jurisdiction (state, local or federal) and refers matters to the appropriate office
• Processes jurisdictional complaints by gathering and entering relevant information in a computer database with a highdegree of accuracy
• Generates response letters to written correspondence and performs related administrative and clerical work
• Present, organize and convey complex problems/issues
• Performs duties in a manner that meets or exceeds office quality and quantity standards
• Other duties as assigned

Skills

Customer service

Telephone etiquette

Data entry

Communication skills

Education

Two years of college

Bachelor’s degree preferred

Experience in customer service

Tools

Windows-based applications

Job description

The Department of Law in Georgia's State Government seeks a Customer Service Specialist for the Consumer Protection Division to assist the public with questions, complaints and information. The role handles high-volume calls, determines jurisdiction, processes inquiries, and refers to the appropriate office, while maintaining accuracy in data entry and clear communication.

Minimum qualifications include two years of college or equivalent experience, with preferred bachelor’s degree and strong