Regulatory Rate Analyst - Customer Solutions

State of Connecticut - Department of Correction; New Britain (CT); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Healthy work-life balance

13 paid holidays

Descripción de la vacante

The Public Utilities Regulatory Authority (PURA) in New Britain seeks an Assistant Rate Specialist to perform technical, analytical, and customer service duties related to reviewing consumer complaints concerning regulated utility services.

You will handle inquiries via phone and email, document concerns, review account data, and explain program requirements while supporting outreach and education activities for consumer protections.

Formación

• Five years of professional experience in electric, gas, water, telecommunications or cable TV regulatory matters.
• College training may substitute for experience on a 15-semester-hour per half-year basis to a maximum of four years for a Bachelor's degree.
• A Bachelor's degree is preferred for this role.

Responsabilidades

• Reviews complaints and assists with investigations and escalations.
• Communicates with customers via telephone, email, and other channels to gather information and resolve issues.
• Performs analyses and prepares written summaries, reports and recommendations for staff review.
• Supports agency outreach and education activities to inform the public about protections and programs.

Conocimientos

Customer service

Regulatory knowledge

Analytical skills

Oral and written communication

Research skills

Educación

Bachelor's degree

Descripción del empleo

The Public Utilities Regulatory Authority (PURA) in New Britain seeks an Assistant Rate Specialist to perform technical, analytical, and customer service duties related to reviewing consumer complaints concerning regulated utility services.

You will handle inquiries via phone and email, document concerns, review account data, and explain program requirements while supporting outreach and education activities for consumer protections.