Public Utilities Rate & Customer Support Specialist

State of Connecticut; New Britain (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthy work/life balance

13 paid holidays per year

Professional growth and development

Job summary

State of Connecticut PURA in New Britain is seeking an Assistant Rate Specialist to join their team. The role covers a range of technical, analytical, and customer service responsibilities related to reviewing and resolving consumer complaints about regulated utility services.

A key part of the position is direct customer service, with communication to customers by telephone, email and other agency channels; the role sits within the Education and Outreach Unit of PURA.

Responsibilities

• The Assistant Rate Specialist performs a range of technical, analytical, and customer service responsibilities related to the review and resolution of consumer complaints and inquiries concerning regulated utility services.
• A significant component of this position is direct customer service and complaint resolution. The Assistant Rate Specialist will communicate directly with customers by telephone, email, and other agency channels; obtain and

Job description

State of Connecticut PURA in New Britain is seeking an Assistant Rate Specialist to join their team. The role covers a range of technical, analytical, and customer service responsibilities related to reviewing and resolving consumer complaints about regulated utility services.

A key part of the position is direct customer service, with communication to customers by telephone, email and other agency channels; the role sits within the Education and Outreach Unit of PURA.