Registration & Student Records Specialist

Bethel University; Saint Paul (MN); On-site; USD 23,000 - 33,000; Full time

Job summary

Bethel University seeks a Registrar Services Specialist to support students, faculty, and campus partners through the student lifecycle. This collaborative role centers on registration processing, front-line service, and accurate student records, aligning with Bethel's Christ-centered mission.

The position requires working in the Arden Hills, MN office. Starting pay is $20.30 per hour, with a strong emphasis on service excellence and process integrity within a liberal arts environment.

Qualifications

• Post-high school training/coursework required.
• Two years of admin/CS/office ops experience with strong attention to detail and handling confidential info.
• Excellent customer service with multitasking in a fast-paced environment.

Responsibilities

• Process traditional undergrad registration, add/drop/withdrawal changes, and registration in individualized courses for current students using a variety of tracking reports, systems, and procedures.
• Communicate necessary registration confirmations and information to university stakeholders.
• Create and maintain accurate, updated documentation of processes, communication templates, and procedures.
• Process Major/Minor Changes for Traditional Undergraduate Students.
• Assists with incoming new student registration and annual registration events.
• Serves as back up to other team members.
• Serve as front-line customer service for inquiries at both the main office and on-campus location on a rotation basis.
• Direct mail for the office suite, phone calls, emails, and walk-in visitors to the appropriate staff member, resolving problems and answering questions directly when possible.
• Process walk-in transcript requests.
• Process stop-outs, withdrawal, forfeitures, and deferrals
• Oversee file room maintenance in coordination with Registrar's Office staff and student workers.
• Manage student file processes, including retention cycle, file ordering, and assist in the ongoing training and oversight of student workers who are assigned to file system maintenance.
• Conducts periodic quality checks and assessments as needed and reports any issues to the Student Worker supervisor.
• Manage office announcements; maintain inventory; coordinate with facilities, print services, and other offices for maintenance; and order supplies for the department.

Skills

Customer service

Attention to detail

Microsoft Office

Relational databases

Policy interpretation

Written & verbal communication

Teamwork

Confidential information handling

Education

Post-high school training/coursework

Tools

Microsoft Office Suite

Job description

Bethel University seeks a Registrar Services Specialist to support students, faculty, and campus partners through the student lifecycle. This collaborative role centers on registration processing, front-line service, and accurate student records, aligning with Bethel's Christ-centered mission.

The position requires working in the Arden Hills, MN office. Starting pay is $20.30 per hour, with a strong emphasis on service excellence and process integrity within a liberal arts environment.