Registration Specialist II - Cox South Emergency Room

CoxHealth; Springfield (MO); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Job summary

CoxHealth South is seeking a Registration Specialist II to support on-site patient registration and arrival for both scheduled and unscheduled visits. You will collect demographics and insurance information, ensure accurate data, and help with financial clearance during registration downtime.

Required is a high school diploma or equivalent, with 1–2 years of registration experience preferred. Strong computer skills and excellent customer service are essential in a fast-paced, team-oriented

Qualifications

• High school diploma or equivalent.
• 1-2 years of registration experience preferred.
• Proficient with computers and computer systems.
• Excellent customer service and communication skills.

Responsibilities

• Assist patients with on-site registration and arrival.
• Collect demographic and insurance information accurately.
• Manage patient financial obligations at the time of service.
• Provide professional, friendly, and respectful service to patients and staff.
• May travel between sites and work extended hours as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Independent work

Education

High school diploma

Job description

Facility

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department

1133 Patient Registration

Schedule

Scheduled Weekly Hours: 36

Hours: Varied

Work Shift: Night Shift (United States of America)

Employer Overview

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare's Best Places to work five times.
• Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

The Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department.

Education

• Required: High school diploma or equivalent

Experience

• Preferred: At least 1-2 years prior registration experience

Skills

• Proficient in using computers and computer systems
• Excellent customer service skills and ability to work with the public and co-workers
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment
• Able to work independently and collaboratively in a team

Licensure/Certification/Registration

• N/A