Registration Specialist II

CoxHealth; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

CoxHealth is seeking a Registration Specialist to assist patients with on-site registration and arrival at Cox North in Springfield, MO. You will collect demographic and insurance details and resolve patient financial obligations at the time of service.

The role requires a high school diploma or equivalent and 1–2 years of registration experience is preferred. Excellent customer service, communication, and teamwork are essential in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years' prior registration experience preferred.
• Strong customer service and communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Assist patients with on-site registration and arrival.
• Collect accurate demographic and insurance information.
• Explain and collect patient financial obligations at service.
• Perform financial clearance on scheduled accounts during registration downtimes.
• Greet and assist patients and staff in a professional manner.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Facility:Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802Department:1133 Patient RegistrationScheduled Weekly Hours:40Hours:7:00am-3:30pmWork Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department.Education Required: High school diploma or equivalent Experience Preferred: At least 1-2 years prior registration experience Skills Proficient in using computers and computer systems Excellent customer service skills and ability to work with the public and co-workers Excellent verbal and written communication skills. Ability to multi-task in a fast-paced environment Able to work independently and collaboratively in a team Licensure/Certification/Registration N/A