Registration Specialist II - Cox South Emergency Room

CoxHealth; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

CoxHealth is seeking a Registration Specialist II to support on-site registration and arrival for scheduled and unscheduled visits at CoxHealth South in Springfield, Missouri. The role focuses on collecting accurate demographic and insurance information and managing patient financial obligations at the time of service.

Some travel between CoxHealth sites may be required. We value courteous, professional interactions with patients and staff, strong computer skills, and the ability to multi-task

Qualifications

• Required: High school diploma or equivalent.
• Preferred: 1-2 years of prior registration experience.
• Proficient with computers and office software.

Responsibilities

• Assist patients during on-site registration and arrival.
• Collect accurate demographic and insurance information.
• Handle patient financial obligations at the time of service.
• Perform financial clearance on assigned scheduled accounts.
• Greet and serve patients and staff in a professional manner; travel between sites may be required.

Skills

Computer skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High school diploma

Job description

Facility

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Facility

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department

1133 Patient Registration

Scheduled Weekly Hours

36

Hours

Varied

Work Shift

Night Shift (United States of America)

Job Description

CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

The Registration Specialist is responsible for assisting patients during the on‑site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department.

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Education

• Required: High school diploma or equivalent

Experience

• Preferred: At least 1-2 years prior registration experience

Skills

• Proficient in using computers and computer systems
• Excellent customer service skills and ability to work with the public and co-workers
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment
• Able to work independently and collaboratively in a team

Licensure/Certification/Registration

• N/A